PeakMinder is a private educational company, who will be known as the ‘controller’ of the personal data you provide to us.

Contact:  support@peakminder.com

PeakMinder has committed to work with the European Data Protection Authorities to ensure our practices are compliant with the General Data Protection Regulation (GDPR). PeakMinder continually works to maintain GDPR compliance. We understand our role as a controller of EU personal data and take seriously our responsibility to maintain oversight of privacy and security practices and securely process data. We have implemented the required GDPR controls throughout the organization.

You have the right to request more information on what data we have and how we use it, or for us to delete information that you previously shared with us. Should you have any questions, complaints or requests in regards to our privacy policy or practices please contact us at info@peakminder.com

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/

Visitors who browse our website but do not register and/or have not registered in the past do not have to provide any personal information to browse this website. Any information you do provide (for example in help forms) is optional: name, position, exam type, test date, Email address and phone number.

Visitors who register to our website or have registered in the past agree to provide the following information: Email address and full name. Providing additional information detailed above is optional.

Visitors who make a purchase: Information required by our credit card processor: Full name, email address, billing address, phone number, credit card/ PayPal details, IP Address, and cookies when applicable.

Cookies and other similar technologies, such as local shared objects, flash cookies and pixels, are tools used by websites to store and retrieve information about their visitors, as well as to ensure that the site functions correctly.

By using these devices, a website is able to remember certain data about the user, such as their preferences for viewing the site's pages, their user name and password, the products that interest them most, etc.

According to EU directives: analysis, advertising and affiliation cookies require a user’s informed consent, while technical cookies and those that are required for a website to function correctly or for the provision of services that are expressly requested by the user are exempt.

By purpose:

Technical and functional cookies allow the user to navigate through a website, platform or application and use the different options or services available on it.

Analytics cookies allow the controller to monitor and analyze user behaviour on the sites containing said cookies. The information collected by this type of cookie is used to measure the activity of the website, application or platform and to carry out browsing profiling of the users of said site, application or platform. The purpose of this information is to improve the analysis of the data regarding the services used.

Advertising cookies allow the management, in the most efficient way possible, of advertising spaces which an editor may have included in a website, application or platform on which the requested service is located. They collect data such as content edited or the frequency with which advertisements are shown.

Behavioural advertising cookies collect information on the user’s personal preferences and choices (retargeting) in order to allow the management, in the most efficient way possible, of advertising spaces which an editor may have included in a website, application or platform on which the requested service is located.

Social media cookies connect social network platforms to the services, allowing content to be shared with friends and networks. Social media platforms have the ability to track online activity outside their own services. This may affect the content and messages seen in other services used.

Affiliate cookies allow you to track visits made using links from other websites, with which you have established affiliate agreements (affiliate companies).

Security cookies store encrypted information to avoid stored data being vulnerable to malicious attacks by third parties.

By ownership:

Own cookies are sent to a user’s computer or domain by the owner of the site on which the user-requested service is located.

Third party cookies are sent to a user’s computer or domain from a site which is not managed by the owner, but rather by another party that processes the data obtained through the cookies.

By storage period:

Session cookies are designed to only collect and store data while a user is accessing a website.

Permanent cookies store data that remains in the user's computer and this data may be accessed and processed for the period of time defined by the cookie controller. This time period can range from a few minutes to several years.

Tracking cookies: When you visit our website we may collect tracking information, such as your browser type, the type of operating system you use, the name of your Internet service provider, and the pages you visited on the site.

Analytics cookies and similar technologies: These collect information about your use of our websites and apps, and enable us to improve the way they work. These technologies (e.g. Google Analytics) allow us to increase the functionality and user-friendliness of our website and to better tailor our website to your needs. For example, we may want to know how long the average user spends on our website or which pages get the most attention. Information such as this will only be used in aggregate form and will not identify you personally.

Functional/preference cookies and similar technologies: These cookies collect information about your choices and preferences and allow us to remember things like your username to make the login process more convenient, and allow us to customise the services you have accessed.

Web beacons and tracking pixels: These are bits of data that count the number of users who access a website or web page and can also allow us to see if a cookie has been activated. Web beacons used on web pages or in emails allow us to see how successful a page has been, or whether an email message was successfully delivered and read in a marketing campaign. Web beacons are also used to verify any clicks through to links or advertisements contained in emails, which we may use to help us identify which emails are more interesting to you.

Tracking URLs: Tracking URLs are a special web link that allows us to measure when a link is clicked on. They are used to help us measure the effectiveness of campaigns.

How to block or remove cookies on your browser:

Most modern browsers are set to accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser. Please note that by blocking any or all cookies, you may not have access to certain features, content, or personalisation available on our websites or apps.

Test Practice Information

Registered users who practice any test have a detailed log of their practice which includes:

• Time Stamp of practice sessions
• Number of tests viewed
• Number of tests completed
• Test score
  
  

This information is analysed for the purpose of providing customers with personalised recommendations for successful test preparation. For example, if the PeakMinder experts see that a customer may have purchased the wrong product for their test, they may refer to the customers test practice information to see which tests the customer has been practicing with. If a customer reaches out for assistance, their previous test practice information enables our experts to give a personalised recommendation for further practice.

Additionally, test practice information may be anonymously collated and analysed to check which tests are required for specific assessments, test providers or institutes, for the purpose of making recommendations to other users.

Your information will be kept with us until you notify us that you want it deleted

PeakMinder does not sell or rent any information provided by visitors to any 3rd party.

PeakMinder may disclose information if we in good faith believe that such action is necessary to (1) comply with the law or with legal processes; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of the website; or (4) protect the personal safety, property, or rights of our users or the public.

No one under the age of 13 should provide any personal information. In general, PeakMinder does not knowingly collect personally identifiable information from children under 13. If in limited circumstances we do knowingly collect personally identifiable information from children under the age of 13, we will do so only with verified parental consent prior to collection. In the event that we learn that we have collected information from a child under the age of 13 without verification of parental consent, we will delete this information from our database as quickly as possible. If you believe the website has any information about an individual under the age of 13, please contact us at info@peakminder.com